DTYMK Rabbit Polyclonal

Manual request>> Please contact us.

Ships in: 5-7 Business Days

The quality of our products is very important to us, and we will provide our full support to ensure they perform as described.  If a product is not working correctly please contact us immediately. We will liaise with the manufacturer to provide expert advice in an attempt to resolve the issue. We may require details of your protocol to ensure the correct procedures have been followed.  If the correct procedures have been followed and the item does not perform as described, a replacement or refund will be offered.

If items are ordered incorrectly, the customer may be subject to a 20% restocking charge on the items plus any shipping, handling and packaging costs. In the unlikely event of receiving an incorrect item, please store the item as indicated and contact us at [sales@medicobio.com, Tel: +82-2-70-8615-5557] immediately.  We will make arrangements to ensure you receive the correct item and the incorrect item is collected from you.

All in stock items will be shipped overnight via Federal Express according to the following schedule:

• Domestic:     Monday, Tuesday, Wednesday, and Thursday

• International:     Monday, Tuesday, and Friday

All antibodies and antigens are shipped in styrofoam shippers with gel ice packs. Diagnostic kits are shipped with gel ice packs to international destinations.

Shipments needing Dry Ice are subject to an additional charge of $15.We are happy to use your Fedex account for your shipments. Please call us at sales@medicobio.com and/or +82-2-70-8615-5557 to provide us your account number, or clearly indicate this on your Purchase Order. We exclusively ship with Federal Express. If Federal Express is not the courier of choice in your area, you may arrange your own courier service for delivery. All courier fees, duties and taxes, and insurance are the responsibility of the customer's. We will coordinate pick up times when your order has been completed for shipment. Once these products leave our facility, MEDICO is no longer liable or responsible for any lost, damaged, or unsigned for goods handled by outside couriers.