ORDER SUPPORT 

Ordering

 

We can process your order via our website, phone, or email between the hours of 9:00AM and 5:00PM (KST)

 

Ordering Online:

Please go through our website, find the products you need, add them to the shopping card, and make your payment online, either pay by credit card or by PO number. Please note if online order is placed with PO, a hard copy of the PO will need to be emailed to sales@medicobio.com referencing the order confirmation number.

Ordering by E-mail:

Please use your own order form including Name, Institution, Telephone Number, Catalog Numbers with package size, description and quantity, Shipping and Billing Address.

Special Requirements for International Order:

  • Prepayment via Credit Card (VISA/MC) or Wire Transfer ($25.00 wire fee will be added to the invoice)

  • A FedEx or DHL account to pay for shipping. If an account is not provided a quote from FedEx will be acquired and this amount added to the invoice.

 

Credit Card Purchases

For PO's from pre-approved institutions, the terms of payment are net thirty (30) days from the date of shipment. A 1.5% service charge per month is added for accounts over 30 days.

Changes or Cancellations

Changes or cancellations to orders involving custom service or priorized out of stock items to shipement are subjected to a reagent recovery fee of 20% of the custom service and/or product price, this is in addition to any applicable deposits.

Shipping

  • Domestic Orders are shipped Monday-Thursday

  • International orders are shipped Monday, Tuesday, Friday.

 (Shipping charges are prepaid and added to your invoice and unless otherwise requested, orders are shipped via Federal Express Priority)
   Please note that customs clearance is not in our control. Medico Bio is not responsible for delay in customs clearance, nor do we provide compensation for such delays.
    In the event of shipment damage or errors in the products packaged, a picture showing the sealed foil pouches is required to verify damage/errors.

Conditiond

Products are sold and licensed for use by end-users only for research or laboratory use and are not to be used on humans or for clinical diagnostic or drug purposes. Any use of Products for diagnostic or therapeutic purposes.

Warranties

Medico warrants to customers that all products manufactured by or for Medico and delivered hereunder, to Medico's knowledge will not infringe the claims of any patent, trademark or copyright of any third party. Medico does not warrant that any customer's use or resale of goods delivered hereunder will not infringe the claims of any patents, trademarks or copyrights of any third party. These warranties are exclusive, and Medico makes no other warranty, expressed or implied.
Medico's products are warranted to meet our QC testing standards at the time of shipment. Notice of problematic products must be made to Medico within 3 days of receipt of the product. This product warranty limits Medico's liability to the replacement of the product only. Under no event, shall Medico be liable for loss of profits, failure of research results, or direct, indirect, punitive, incidental, or consequential damages, including but not limited to loss of research or development, anticipated profits or economic loss. If all the above are not acceptable to you, return the products to us as soon as possible. Failure to promptly return the product constitutes the acceptance of the above terms.

Guidelines for Safe Use of the Products

Medico recommends that the buyer and other persons using the products follow Good Laboratory Practice guidelines. Medico disclaims any and all responsibility for any injury or damage, which may be caused by the failure of the buyer or any other person to follow said guidelines. It is the user's responsibility to determine the applicability of any material and/or procedure for a specific purpose and to adopt such safety precautions as may be necessary.

 

Research Use Only

Products sold by Medico are all intended for research purposes by qualified persons only.

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MEDICO 

A Company In Developing Life Sciences Products for Research

COPYRIGHT© 2017 by Medico. All rights reserved.

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